Privacy policy

Go Clean provides carpet, upholstery and air conditioner cleaning services in Israel, and this page is our ordering service. The personal data you leave when placing an order is processed by Go Clean as the database owner (בעל שליטה במאגר מידע) under the Protection of Privacy Law, 5741-1981, as amended by Amendment No. 13. The database is maintained lawfully; registration in the state database registry is not required for our type of activity.

We operate in Israel only and follow Israeli law.

The site operator is Go Clean Technologies Ltd. (גו קלין טכנולוגיות בע״מ), company no. (ח.פ.) 517353504. Registered address: Kiryat Ono, Betzalel Greenberg St. 1.

When you place an order: name, phone number, address (city, street, house, apartment, floor, entrance code), preferred date and time, order comment, order contents (services, carpet sizes) and price, the site language you chose and the order code.

Technical data: the cookies for the cart, the language and the admin panel login (section 5). We do not collect data about your behaviour on the site.

We do not collect or store payment card details. When online payment for factory cleaning is available, card details are entered only on HYP’s secure page. We receive and store only the data needed to record the payment: amount, status, order code and the payment identifier provided by HYP.

• to fulfil the order: calculate the price, agree on a day, collect and return the carpets and do the work at your home;
• to contact you about the order — by phone and on WhatsApp;
• to plan the crew route and check that the address was found correctly;
• to keep records of orders, answer enquiries and meet legal requirements, including accounting ones.
• to take online payment for a factory order and record its status.

We pass data only to the services without which the order cannot be fulfilled. We do not sell data and do not pass it to third parties for marketing purposes.

• Kommo CRM — the order (name, phone, address, order contents, date) goes into our CRM, where a manager handles it. Kommo cloud servers are located outside Israel (the EU and the USA).
• WhatsApp Business, Meta Platforms — your phone number and the conversation, when we discuss the order on WhatsApp. Meta infrastructure is located in the USA and other countries.
• Google Maps Platform, Google LLC — the order address is sent to verify the address and to plan the crew route. Google servers are located in the USA and other countries.
• Website hosting — Amazon Web Services, data centre in Frankfurt (Germany). The site and the order database are physically located there: the data leaves Israel the moment you submit the form.
• HYP — payment provider. HYP receives the order code and amount; card details are entered directly on HYP’s secure page. Go Clean does not receive or store card details.

Grounds for transferring data outside Israel: your consent given when placing the order; the data processing terms agreed with our contractors; and, for the European Economic Area, a level of data protection comparable to the Israeli one.

The site uses functional cookies only:

• the cart cookie — so that the services you picked are not lost as you move between pages;
• the language cookie — so that the site opens in the language you chose;
• the admin panel cookie — for Go Clean staff to sign in.

There are no web analytics systems or advertising pixels on the site (Google Analytics, Meta Pixel and the like) and we do not track your behaviour — which is why no cookie consent banner is shown. If you block cookies in your browser, the cart, the language switch and admin panel sign-in will not work.

Under sections 13 and 14 of the Protection of Privacy Law, 5741-1981, you have the right to know what data about you we hold, to demand its correction if it is inaccurate, and to demand its deletion.

How to reach us: write by e-mail or on WhatsApp (contacts at the end of the page), stating the phone number the order was placed with. You will get an answer within 30 days.

We will delete your data, except what we are required by law to keep — for example, records of completed and paid orders for accounting and tax reporting.

The connection to the site is protected by HTTPS. Access to the order database and to the CRM is limited to Go Clean staff who need it for their work; the admin panel is password-protected. We make backups of the database and restrict access to them. The protection level matches the basic security level under the Protection of Privacy (Data Security) Regulations, 2017.

Order data is kept for as long as it is needed to provide the service and to meet legal requirements, and is deleted afterwards.

The messages you get from us on WhatsApp or by phone — order confirmation, agreeing the pickup day, questions about the order — are service messages. We send them because you placed an order, and they are not advertising.

We do not run marketing campaigns. If we start, we will send them only to those who gave separate consent, and you will always be able to opt out — by replying with "הסר" / "STOP" or by contacting us at the details below.

Go Clean services are intended for people aged 18 and over; we do not knowingly collect data about minors.

If the policy changes, the new version will appear on this page and the update date at the top of the page will change.

For any question about the processing of your data write to us — contacts below.